Free Shipping on orders over $150
Free Shipping on orders over $150
Every order is protected against damage in transit.
Last Updated: June 11, 2026
At Helm Peptides, every order is protected against damage in transit. If your product arrives damaged, we’ll send a one-time replacement. All damage claims must include photo evidence and are subject to review.
Every order includes free shipment protection. If your product arrives damaged during shipping, we will send a one-time replacement at no cost to you. All damage claims must include photo evidence and are subject to review. One replacement per customer per order.
Step 1: Document the Damage. Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.
Step 2: Contact Us. Email support@helmpeptides.com with your order number and photos of the damage. We’ll respond within 24 hours.
Step 3: Get Your Replacement. Once we verify the damage, we’ll ship a one-time replacement at no cost to you. All claims are subject to review.
All products are sold strictly for research purposes. Helm Peptides is not responsible for any misuse, improper storage, or reconstitution of products.
Replacements are offered as a courtesy for verified transit damage or incorrect items only. We do not offer refunds for any other reason.
Excessive or suspicious claims may result in account review and denial of future replacements.
By placing an order, you acknowledge and agree to this policy.
If you need to report a damaged or defective product, please contact us at support@helmpeptides.com with your order number and photos.
You must be at least 18 years old and a qualified research professional to proceed. Do you confirm that you meet these requirements?
